Privacy Policy – Your Data on onex99

1. Introduction

onex99 ("we", "us", "the platform") operates an online gaming platform accessible at onex99.net. As part of running this service, we necessarily collect and process certain personal data relating to our players. This policy describes how we do that, and the standards we hold ourselves to in keeping that data safe.

This policy applies to all users of the onex99 website and mobile application, including registered players, visitors who browse without registering, and anyone who contacts our support team. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We do not use complicated legal language to obscure what we do. If something is unclear after reading this policy, please reach out to our support team via live chat and we will explain it to you directly.

2. Data We Collect

We collect personal data in three main ways: information you give us directly, information generated by your use of the platform, and technical information from your device and browser.

Information you provide directly:

• Full name, date of birth, and contact details (mobile number and email address) at registration
• Identity verification documents when KYC (Know Your Customer) verification is requested — typically a CNIC or passport copy
• Payment account details used for deposits and withdrawals in PKR (e.g. JazzCash mobile number, Easypaisa account, bank account details for Raast or bank transfer)
• Any information you share when contacting customer support

Information generated by your activity:

• Transaction history — all deposits, withdrawals, bonus claims, and bet activity
• Game and betting history, including games played, markets bet on (cricket, PSL, T20, football, esports), wager amounts, and outcomes
• Login history — timestamps, IP addresses, and device identifiers used to access your account
• Communication records — any messages exchanged with support through live chat or email

Technical and device data:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and referral source
• Cookie identifiers (see Section 6 for full details)

We collect only what is genuinely needed to operate your account, process transactions, prevent fraud, and improve the platform. We do not collect biometric data, precise GPS location, or access to your phone's contacts or media.

3. How We Use Your Data

The data we collect is used for the following purposes:

We will not use your data for any purpose that is not listed above without informing you first. If we intend to use your data in a new way, we will update this policy and notify you.

4. Sharing Your Data

onex99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the payment account details and transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: When KYC verification is required, your identity documents are shared with our verification partner. This data is used solely for identity confirmation and is not retained by us beyond the verification process.
• Game technology providers: The studios and platforms behind our slot games, live casino tables, and sports betting markets receive anonymised session and bet data needed to deliver game results and settle markets.
• Fraud and security services: We use industry-standard tools to detect suspicious account activity. These tools may process your IP address and device identifiers to flag unusual login patterns.
• Legal requirements: If we are required by law or a valid legal process to disclose your data, we will do so. We will attempt to notify you where legally permitted before any such disclosure.

All third parties who handle your data on our behalf are contractually required to process it only for the stated purpose and to maintain appropriate security standards.

5. Payments & PKR Transaction Data

All financial transactions on onex99 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, the following data is handled:

• Your payment account identifier (mobile wallet number, bank account number, or card details where applicable)
• Transaction amounts, timestamps, and reference numbers
• The name registered to the payment account, which must match your onex99 account details

onex99 does not store full card numbers or card security codes on its own servers. Card payments are processed via PCI-DSS compliant third-party gateways, and only a tokenised reference is retained on our side for record-keeping.

Mobile wallet transactions via JazzCash and Easypaisa are subject to those providers' own privacy policies in addition to this one. We recommend reviewing their policies if you have questions about how they handle your mobile number and transaction history.

Transaction records are retained for a minimum of five years for financial record-keeping and fraud investigation purposes, even after account closure.

6. Cookies & Tracking Technologies

onex99 uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how players use the site. Here is what we use and why:

• Essential cookies: Required for the platform to work — keeping you logged in, remembering your session, and enabling secure transactions. These cannot be disabled without breaking the platform.
• Analytics cookies: Help us understand which pages are most visited, how long sessions last, and where players are dropping off. This data is aggregated and anonymised — it is not tied back to your individual account.
• Preference cookies: Remember settings you have selected, such as language preferences or notification choices.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity patterns.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

We do not use cookies to track your activity on other websites, and we do not share cookie data with advertising networks.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, depending on the type of data:

• Account and identity data: Retained for the lifetime of your account plus a minimum of five years after closure, for fraud prevention and compliance purposes.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction.
• Game and betting history: Retained for up to three years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for up to two years, unless related to an ongoing dispute or investigation.
• Marketing preferences: Retained until you opt out or request deletion, whichever comes first.

When data is no longer needed and there is no legal reason to retain it, it is securely deleted or anonymised so it can no longer be linked back to you personally.

8. Security Measures

Protecting your data is something we take seriously. The following measures are in place across the onex99 platform:

• SSL/TLS encryption on all data transmitted between your device and our servers — look for the padlock in your browser address bar.
• Encrypted storage for sensitive personal and financial data held on our servers.
• Access controls — only authorised onex99 staff with a legitimate operational need can access personal data, and all access is logged.
• Two-factor authentication (2FA) available on all player accounts for an added layer of login security.
• Regular security reviews of our systems and third-party integrations to identify and address vulnerabilities.

No system is completely immune to security incidents, but we follow industry best practices and respond promptly to any issues that are identified. If a data breach occurs that affects your personal information, we will notify you as soon as practically possible.

You also play a role in keeping your account secure. Use a strong, unique password, do not share your login details with anyone, and contact support immediately if you notice any unusual activity on your account.

9. Your Rights

You have the following rights in relation to the personal data onex99 holds about you. To exercise any of these rights, contact our support team via live chat:

10. Minors & Age Policy

onex99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. All registration processes include an age declaration, and identity verification is used to confirm the age of players where required.

If we discover that an account has been created by or for a minor, the account will be immediately closed, all data will be deleted, and any deposited funds will be returned to the originating payment method. If you believe a minor has registered on onex99, please contact support immediately so that the situation can be investigated and resolved.

Parents and guardians are encouraged to use device-level parental controls and to have open conversations with young people about responsible online behaviour.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in applicable standards, or feedback from our players. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes — such as a new category of data being collected or a new type of third-party sharing — we will notify registered players directly via the email address or mobile number on their account before the change takes effect.

Continued use of onex99 after a policy update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically so you are always up to date.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or believe your data has been mishandled in any way, please get in touch with our support team:

• Live Chat: Available directly through the onex99 platform — the fastest way to get a response.
• Email: [email protected] — for non-urgent queries or formal data requests.

We aim to respond to all privacy-related queries within 5 business days. For formal data access or deletion requests, please allow up to 30 days for processing, as these may require identity verification before we can action them.